Managed IT services that keep your business running.
When your network, email, cloud, devices and software all work together, your business stops fighting its own tools and starts compounding. Consult One delivers managed IT for SMEs and enterprises across Jordan, the GCC and the wider Middle East, with senior engineers on call and clear monthly reporting.
IT done as a partnership, not a ticket queue
Most “managed IT” plans are a thinly-disguised helpdesk: you wait, you escalate, nothing improves. Consult One runs IT as a partnership with quarterly business reviews, a documented roadmap and senior engineers who know your environment by name.
Helpdesk & support
Tier-1 to tier-3 helpdesk in English and Arabic with named engineers.
Cloud & infrastructure
AWS, Azure, Google Cloud, Hostinger and on-premise networks.
Microsoft 365 & Google Workspace
Email, identity, productivity and device management.
Integration
Connecting ERP, CRM, accounting and custom platforms cleanly.
What is covered
- End-user support. Laptops, phones, printers, conferencing, password resets, onboarding and offboarding.
- Identity & access. Microsoft Entra ID, Google Workspace, SSO, MFA, role-based access.
- Email & collaboration. Microsoft 365 and Google Workspace migration, Exchange, Teams, Drive.
- Network. Routers, switches, Wi-Fi planning, VLANs, VPN, firewall rules.
- Servers & cloud. AWS, Azure, GCP, Hostinger, dedicated and virtual servers, backups, disaster recovery.
- Procurement. Laptops, displays, peripherals, software licensing, contracts.
- Vendor management. ISP, hosting, SaaS and software vendor coordination on your behalf.
- Reporting. Monthly performance, security and cost reports tied to KPIs you actually care about.
Cloud migration and operations
Whether you are moving off ageing on-premise servers, splitting workloads across multiple clouds, or hardening an existing setup, our cloud team plans the migration, executes it in scheduled phases, and stays on for ongoing operations.
- AWS, Microsoft Azure and Google Cloud Platform.
- Hostinger, DigitalOcean, Linode for cost-optimised stacks.
- Infrastructure-as-code with Terraform and Ansible.
- Backup and disaster recovery (RPO/RTO targets you sign off).
- FinOps reviews to keep cloud spend honest.
Integration and automation
The biggest hidden cost in most businesses is data trapped in disconnected systems. We connect your CRM, ERP, accounting, e-commerce, marketing and custom platforms so the data flows where it is needed — without spreadsheets being emailed around.
Service levels you can plan around
| Priority | Definition | Response | Resolution target |
|---|---|---|---|
| P1 – Critical | Site down, email down, ransomware suspected. | 15 minutes | 4 hours |
| P2 – High | One business function impaired, no workaround. | 1 hour | 1 business day |
| P3 – Normal | Single user impacted, workaround available. | 4 hours | 2 business days |
| P4 – Low | Request, question, scheduled change. | 1 business day | 5 business days |
Plans
- Project & advisory. Fixed-scope projects, one-off audits, migrations.
- Per-seat managed IT. Monthly fee per user/device, all-inclusive support.
- Co-managed IT. We work alongside your internal IT team for capacity or expertise spikes.
- Enterprise retainer. Custom scope with dedicated engineer hours.
Frequently asked questions
Do you support both Windows and Mac environments?
Yes. We manage Windows, macOS, iOS, Android and Linux endpoints, and we are comfortable in mixed environments which describe most modern offices.
Is support available in Arabic?
Yes. Our helpdesk and engineering team operate in English and Arabic, which matters for end-users who prefer to raise tickets in their first language.
Can you take over from our current IT provider?
Yes. We have a structured 30-day onboarding that includes a full discovery, asset inventory, documentation handover and a side-by-side period with the outgoing provider so nothing falls through the cracks.
What about cybersecurity?
Cybersecurity is part of every managed IT plan, but for deeper engagements — risk assessments, penetration testing, incident response — see our dedicated cybersecurity services page.
Do you cover after-hours and weekends?
P1 incidents are 24/7 by default on all plans. Routine support runs Sunday to Thursday, 9 a.m. to 5 p.m., with on-call extensions available.
Start your project with Consult One
Amman, Jordan · +962 77 588 8845 · info@consult-one.com
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